We work behind the scenes to present your company in the best light
Fully trained staff backed by our rigorous recruitment process
Outsourcing the way you want it. We provide flexible solutions for a seamless fit.
We let you focus on what you do best to improve your company’s bottom line
Global Hospitality Solutions is a trusted provider in the hospitality industry, servicing more than 3 million rooms a year across 20 different brands around Australia. If you’re asking why choose Global Hospitality Solutions, consider these points:
Global Hospitality Solutions aims to become part of your team in the way that suits your business the best.
Outsourcing of the entire department to an external provider, e.g. Housekeeping, Engineering, Security.
A model whereby a company decides to outsource the majority of a department however selects to retain key roles.
In this model, the client requires the outsourced company to take on all the existing staff, including responsibility for the leave entitlements, workers compensation and other employee benefits.
Partial outsourcing with additional staff to cover shortfalls in workload. Beneficial to hotels that experience a seasonal increase in occupancy or are looking to transition to the fully outsourced model.
The smartest way to reduce operational costs
General Managers may feel they have lost some control over the property. Global Hospitality Solutions work with management to agree on a reporting structure and KPIs that need to be met to ensure the service quality and delivery is achieved.
Global Hospitality Solutions conducts weekly inspections with our clients, and reports on performance as outlined in the service agreement. For certain clients we conduct a minimum of 8 inspections per month, against a 74 Point Check list. We’re proud to maintain an average score of no higher than 15 points.
Global Hospitality Solutions meets with the hotel 3 – 6 weeks in advance to go through the transition schedule and ensure all critical information is passed on prior to commencing the service.average score of no higher than 15 points.
Global Hospitality Solutions adopts and promotes a hotel’s company values in its daily operation, including conducting hotel specific induction programs and training. For example, all staff working at an Accor property will complete ‘Heartist’ customer service training.
All staff go through appropriate security checks throughout the recruitment process, to confirm their identity.
All brand standards of the business are incorporated into Global Hospitality Solutions Standard Operating Procedures.
To ensure the best quality staff are selected, all candidates go through a vigorous recruitment process. The client can request final approval on key roles, such as Executive Housekeeper, which may require 5 star experience.
We are a service provider to the Hospitality sector within Australia. Our services diversify and reach around the globe, with our partners in China, Singapore, and UAE.
SYDNEY
Level 3, Suite 52,
162 Goulburn Street
Surry Hills, NSW, 2010
Phone: (02) 9186 6500
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