Hospitality Services

A great first impression

We work behind the scenes to present your company in the best light

Highly skilled staff

Fully trained staff backed by our rigorous recruitment process

Tailored to your business

Outsourcing the way you want it. We provide flexible solutions for a seamless fit.

Improved efficiencies

We let you focus on what you do best to improve your company’s bottom line

OUTSOURCED HOTEL SERVICES

Global Hospitality Solutions is a trusted provider in the hospitality industry, servicing more than 3 million rooms a year across 20 different brands around Australia. If you’re asking why choose Global Hospitality Solutions, consider these points:

Global Hospitality Solutions has 20 years experience in the hospitality industry
Over 70 hotels around Australia trust us to meet their outsourcing requirements
Respected local and prestigious global brands choose Global Hospitality Solutions including Accor, InterContinental Hotels Group, Knight Frank, Meriton Suites, Woolworths, 8 Hotels and Toga Group
We employ more than 2,000 highly skilled staff backed by our rigorous recruitment process that ensures the high standards, with the flexibility to be tailored to your hotel’s specific requirements
We have a reputation for quality, maintaining the highest standards and aiming for best practice in everything we do
We comply with industry standards including the Ethical Audit requirements
We aim to develop long term partnerships so that we can grow with your business
We are committed to continuous improvement and invest in getting to know your business

Types of outsourcing

Global Hospitality Solutions aims to become part of your team in the way that suits your business the best.

Fully outsourced

Outsourcing of the entire department to an external provider, e.g. Housekeeping, Engineering, Security.

Partially outsourced

A model whereby a company decides to outsource the majority of a department however selects to retain key roles.

Full transition

In this model, the client requires the outsourced company to take on all the existing staff, including responsibility for the leave entitlements, workers compensation and other employee benefits.

Top-up service

Partial outsourcing with additional staff to cover shortfalls in workload. Beneficial to hotels that experience a seasonal increase in occupancy or are looking to transition to the fully outsourced model.

The benefits of Outsourcing

The smartest way to reduce operational costs

Reduction in operational and labour costs.
All inclusive pricing, predictable budget expenditure.
Service quality guarantee.
A flexible, skilled, trained workforce that is quickly adaptable to increased or decreased business demand.
Ability to focus on the core business function of generating revenue.
Reduced employment risk.

Solving the risks of Outsourcing

Loss of control

General Managers may feel they have lost some control over the property. Global Hospitality Solutions work with management to agree on a reporting structure and KPIs that need to be met to ensure the service quality and delivery is achieved.

Failure to deliver service/ product

Global Hospitality Solutions conducts weekly inspections with our clients, and reports on performance as outlined in the service agreement. For certain clients we conduct a minimum of 8 inspections per month, against a 74 Point Check list. We’re proud to maintain an average score of no higher than 15 points.

Loss of business knowledge

Global Hospitality Solutions meets with the hotel 3 – 6 weeks in advance to go through the transition schedule and ensure all critical information is passed on prior to commencing the service.average score of no higher than 15 points.

Loss of company culture

Global Hospitality Solutions adopts and promotes a hotel’s company values in its daily operation, including conducting hotel specific induction programs and training. For example, all staff working at an Accor property will complete ‘Heartist’ customer service training.

Increased security risk

All staff go through appropriate security checks throughout the recruitment process, to confirm their identity.

Damage to the company brand

All brand standards of the business are incorporated into Global Hospitality Solutions Standard Operating Procedures.

Quality of staff employed

To ensure the best quality staff are selected, all candidates go through a vigorous recruitment process. The client can request final approval on key roles, such as Executive Housekeeper, which may require 5 star experience.